The miracle workers at the Raplapla hospital worked wonders with my ancient Ted who had been loved far too much by both myself and Georgia, a very big dog of ours. His kapok stuffing was falling out of important places and he had grievous gashes across his torso, not to mention the fact that he had lost his soulful glass eyes along the way. He did indeed need major surgery as Raplapla diagnosed. He now looks marvellous...a furry breastplate protects his insides and he has 4 new paws and 2 new eyes as well as a lovely black embroidered nose.
Little Dog is a 100 year old furry pyjama dog who belonged to my mother all her life. Having just sat on a bed in many places in the world, he was not so wounded as my Ted but he has now regained his sight, with 2 new eyes.
I am so pleased with the regeneration of these 2 beloved creatures and cannot say enough about the warm, loving and personal care they received from the staff. Dominique was stellar.
It was hard to send these 2 old creatures on a journey so far across this large country of ours but they returned safely, ready for many more years of being loved. Thank you to all of you!!
The customer service along the way was excellent however my rating was affected by my daughter telling me one of the items still has a few small holes. I believe it also lost its whiskers however we can rectify that. I haven't seen the item myself but assume it's on a scale that I can undertake the repair.
Dear Heather, sorry the toys you received back weren't as expected. If you could send us pictures by email we could better determine what went wrong and rectify it. Of course in this case they would be readmitted for free.