Deadlines for shipping your order (in a nice package) are maximum of five working days after receipt of payment.
For an order sewn to order or for an item reservation out of stock, we will tell you by email the real delivery time.
The delivery of our parcels is provided by Gina the Stork (or Canada Post).
For all of Canada, a one-time fee of $ 12 applies for standard delivery. And for all orders over $ 150, delivery is FREE!
For foreign countries, current Canada Post rates will be adjusted according to order and destination. Please note, if you choose the lowest price ("Small packet international air") your package will travel WITHOUT tracking number. On the other hand, by choosing "Tracked packet - international" you will get a link for monitoring.
Snif, your order does not arrive! When to worry (and notify us)?
For Canada, if you have not received anything the day after the expected delivery date, write U.S to check what's going on with your package.
For the foreigner,it will take approximately 8 weeks after the date of shipment to notify us. This allows the package to cross the ocean to meet you, wait at the post office, and then come back if it has not been claimed.We can then issue a complaint to Canada Post in the event of a lost package.
From our experience, generally, the package awaits you wisely at the post office next to your home.
For orders placed outside of Canada, the costs related to customs formalities will be the responsibility of the customer. Since July 2021, all parcels entering the European Union will be taxed by the country of destination.