Let customers speak for us
FAQs
Can I show up without an appointment?
Nope.
You must complete the admission form and make an appointment before coming. We need all the information about your patient to be able to care for them.
J'AI RENDEZ-VOUS UN LUNDI, MAIS GOOGLE DIT QUE C'EST FERMÉ. JE PANIQUE?
Non. Tout est normal. Le pouvoir de Google Maps est plus fort que la réalité elle-même. Comme vous, chaque client qui a un rendez-vous un lundi et qui constate que la boutique est annoncée "fermée" alors qu'il cherche son chemin sur son téléphone perd tous ses moyens. Pourtant, on vous attend.
I have a question. How to reach you?
Write U.S! ouch@raplapla.com
We respond to emails regularly but note that we spend more time on the sewing machines than on the computer.
I have an emergency, what should I do?
To speak to the surgeon, call Monday to Thursday between noon and 5 p.m.
☎️ 514.563.1209
How it works?
Step 1 – Complete the admission form.
Step 2 - Receipt of a confirmation email.
Step 3 - Make an appointment by following the link in the email.
Step 4 – Drop off the patient on the agreed day (Or mail the patient).
Step 5 - Final diagnosis and payment of the invoice.
Step 6 – Patience and trust. Operation under general anesthesia.
Step 7 - Recovery room.
Step 8 - Pick up the patient during our opening hours (or wait quietly next to the mailbox).
Step 9 – Recovery and care at home.
Is my dog eligible?
We repair almost all fabric toys.
We do not repair real fur stuffed animals or plastic or wooden toys. If you have a plastic doll with a cloth body, we may be able to repair their body!
We don't repair the mechanisms of music boxes or talking toys (but we can repair their fabric bodies or clothing).
How to get to the hospital?
We are located at 69, rue Villeneuve west in Montreal, in the raplapla workshop-boutique.
By public transport
Go to Laurier metro station then walk ten minutes west or take bus 55 or 80 to the corner of Villeneuve Street.
By car
Follow your GPS religiously as usual and park on St-Laurent Boulevard (it will cost you a few dollars but will save you a lot of disappointment from driving around in circles to discover that ALL the spaces have resident stickers).
By mail
Go to the next question 😉.
How do I prepare my patient for their mail trip?
After completing your intake form and making an appointment, place your patient in a cozy box for their long journey.
Please attach a small card that tells us their name and the estimate number provided in the reservation email and send it to:
Cloth people hospital
69, rue Villeneuve Ouest
Montreal, QC, H2T 2R4
Send it a few days before his operation. Postal delays are unpredictable and beyond our control. Returns by post are made every Wednesday and Friday.
I want to repair a toy that is not made of fabric.
To repair plastic dolls (even Barbies!), antique porcelain, bisque or composite dolls, mechanisms and even fur toys, contact Dann Oickle .
For games and toys of all kinds (ranging from puzzles to remote-controlled cars, etc.) there are also interesting ideas and references in this article from Protégez-vous: strategies for giving several lives to games and toys .
treatments
hole repair or reconstruction
plastic surgery
graft
custom clothing
spa
Trous dûs au grand âge ou aux grandes canines du chien de la maison? Un séjour à l'Hôpital permettra de donner une seconde vie à votre précieux.
Besoin d'un nouveau nez ou de recoudre un oeil? Notre chirurgienne administrera une véritable cure de jouvence à votre meilleur ami.
Un membre manque à l'appel après que le lapin de votre grand-maman ait été oublié au fond du grenier? Le pied de votre ourson favori vit maintenant dans le tube digestif du chien? Rien de tel qu'un séjour à l'Hôpital pour courir à nouveau sur ses quatres pattes comme en 14!
Par pure coquetterie ou parce que rien ne va plus, une nouvelle pièce de linge peut sauver la journée! C'est aussi un bon moyen de "protéger" une peluche très âgée sur laquelle on ne veut pas faire d'intervention, soit parce qu'on est pas sûr de vouloir un changement, ou parce qu'elle est trop fragile.
Complétement à plat, surmené par la sécheuse? Allergique à la laveuse-tueuse-de-toutous familiale? Intense besoin de s'assouplir le poil, quand Doudou est devenu Dudur? Un tour au spa de l'Hôpital est peut-être une bonne idée.