HOSPITAL - REPAIR SERVICE

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IMPORTANT - We don't accept walk-ins. To receive the link to our appointment calendar, select the "PAY LATER" option in the shopping cart. It's a drop-down menu above the "check out" button (you don't pay anything until you give us the patient).

We are still working on the translation of our website, sorry for the French here and there in this process.

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PETITS SECRETS

ADMISSION PROCEDURE

Step 1 - Fill the admission form .

Step 2 - Reception of a confirmation email.

Step 3 - Make an appointment by following the link in the email.

Step 4 - Patient drop-off on the agreed day. Or sending the patient by mail.

Step 5 - Final diagnostic and payment of the invoice.

Step 6 - Patience and trust. Operation under general anesthesia.

Step 7 - Patient in recovery room.

Step 8 - Patient recovery during our opening hours and payment. Or wait quietly by the mailbox.

Step 9 - Convalescence and care at home.

POSTAL TRAVEL

After completing the admission form and booking an appointment, prepare your patient in a cozy box for its long travel. Send it a couple of days before the operation. Postal delays are unpredictable and out of our control. Postal returns are made every Wednesday and Friday.

COLLABORATOR

To repair plastic dolls (even Barbies!), antique porcelain, bisque or composite dolls, mechanisms and even toys made out of real fur, contact Dann Oickle (doickle@me.com).

VOYAGE (ALLER & RETOUR)

For all of Canada, a fixed charge of 12 $ applies for standard delivery. And for any order over $ 150, delivery is free .

If you live near us, it is also possible to pick up your order free of charge at our store (you you can select this option in the shopping cart).

For international travel, the costs are calculated automatically according to the rates in effect. Be careful to choose the right service according to your needs. We are not responsible for any customs clearance fees you may be charged when the package arrives in your country. Since July 2021, all parcels to the European Union are taxed.
All of our packages are sent with Canada Post.

We accept returns if the items are in perfect condition and in their original packaging. Contact us within 10 days of receiving your order. Depending on the case, delivery charges may not be refunded.

For more information, or if your package has not yet arrived at your home, visit our section on delivery and returns.

Très bien

Spectacular restoration and wonderful staff!

I can’t recommend the service and team at Raplapla enough. I was so scared to mail my beloved 39-year old bear, Huggy, from the BC coast and everyone at Raplapla treated him like the special member of my family that he is (even sending us a photo of Huggy snuggled under a blanket with a little friend waiting for surgery so we knew he’d arrived okay). Head surgeon Dominique sourced a nose just like the one he used to have in the 1980s and did a wonderful job restoring his mouth, fur, stuffing and spirit! We are forever grateful to have Huggy back in good health 💖🧸